If you take a look at the TUI home page, we quickly see that there is no immediate contact number. TUI launched a new online refund form in May to make things easier for customers to get their money back after apologising for their holiday refund fiasco. For retail customers, we will contact you to arrange your refund. Shore excursion enquiries: 0203 451 2728 or. If you need extra information on travel updates and travel ban laws, visit here. They will now be able to apply for a cash refund through an online form. TUI tells us holidaymakers will have the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. Martin Lewis has explained why some TUI customers are experiencing difficulties with the tour operator's new online holiday refund form. We’ve also rounded up the travel insurers who will cover you if coronavirus causes flight cancellations. If you still haven't received your refund after this time, please contact us … (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00). Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. Martin said: "TUI's policy is you're being offered a voucher for your holiday but you can get a refund and legally you are entitled to a refund but you need to call them up to get a refund. 020 3451 2688. I wondered if anyone can advise. We've asked TUI if can get a refund for your trip, instead of rebooking, and we'll update this article when we know more. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. As the FCO is advising against all but essential international travel, you may also be covered by your travel insurance if TUI is not helping you. Tesco recalls festive fruit and nuts packs over fears they will make you sick. Keep in mind the travel insurance must have been taken out before the FCO advice changed, otherwise you won't be covered. If your holiday hasn't been cancelled but you're due to travel before June 30, 2020, TUI says you can amend your trip for free. Once you have received your refund credit code from Tui, you can use its refund request form to apply for a cash refund. To see all content on The Sun, please use the Site Map. If customers are unable to accept the refund credit, we are offering the option of a cash refund. To inquire about a licence to reproduce material, visit our Syndication site. Those with flights and hotels booked by debit card may be able to claim a refund via their banks using the Chargeback scheme. We're part of TUI Group - one of the world's leading travel companies. All holidays before 15 May 2020 have been cancelled. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. The company has put in place a system for refunding their customers for cancelled holidays. But on April 17, TUI amended its policy, replacing the refund plan with the offer of a credit note. TUI has suspended the majority of its hotel stays, package holidays and cruises due to the coronavirus outbreak - here’s everything you need to know about getting a refund. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. We have had a couple of emails to say they will contact us re next steps ie, a refund. Call Connection, Calls cost 7p per minute plus your standard network charge. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. I have tried to contact Tui multiple times by phone and by email to ask for a cash refund … You will be refunded the full amount you originally paid for your booking. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Littleindiangirl Tue 07-Apr-20 16:01:43. Contact Media Press releases TUI Stories Annual General Meeting 2020 and Q1 Key financial information Interviews, speeches & presentations AGM Photos Calendar Contact TUI Ticker on the Coronavirus Responsibility TUI Care Foundation View from the top Sustainability strategy Our approach Sustainability Indices & Awards Reporting & Downloads Contacts If you booked in a TUI Store, you can call between 8am and 8pm from Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday. To speak to the team, please call 0203 451 2688. The drastic action from the travel and tourism company comes as global cases of coronavirus, also known as COVID-19, soared to 208,000 - with 2,626 incidents in the UK alone. Tui’s Refund Procedure. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. 8,000 jobs at risk at travel firm Tui How does the credit refund work? Will you get paid before Christmas and can your employer pay you early? The FCO has since changed its advice to recommend against all but essential international travel, and TUI says it won't be offering holidays departing before April 16, 2020. In an update last week, TUI said it was suspending all travel to any destination deemed unsafe to visit by the Foreign & Commonwealth Office (FCO). For other inquiries, Contact Us. A passenger is trying to get a refund from Tui for two holidays she had booked with it to Turkey. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. You can do this up to seven days before your original departure date. Please ensure you have the bill payers permission before calling. TUI is also a member of the Association of British Travel Agents (ABTA) so as a last resort, you can contact ABTA if you're struggling to get a refund. After the refund credit note has been received holidaymakers can then ask for a refund. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Supermarket Christmas shopping rules at Asda, Tesco and Sainsbury’s explained, Coca-Cola is giving away free personalised cans of Coke for Christmas, Debenhams launches a closing down sale with up to 80% off in stores and online, ©News Group Newspapers Limited in England No. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. To start a claim, you need to contact your credit card provider directly - Which? We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. 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